Privacy Policy

1. Scope

This policy applies to Fast VPN mobile and desktop apps, the fastvpn website, and customer support interactions. It does not apply to third-party services that are linked from our products and controlled by external providers.

2. Data We Collect

We collect only data required to provide service reliability, account access, billing, and support.

• Account identifiers such as app account token and subscription entitlement status.
• Device and technical data such as anonymized device ID, app version, and connection diagnostics.
• Billing state and transaction metadata provided by authorized payment processors.
• Support ticket details including name, email address, category, and message content.
• Security and abuse-prevention signals required to maintain platform integrity.

3. Data We Do Not Collect

Fast VPN does not record browsing destinations, DNS query history, application payload content, or websites visited through the VPN tunnel. We do not sell personal data.

4. How We Use Data

• Deliver and maintain VPN connectivity and server assignment quality.
• Manage subscriptions, entitlement lifecycle, and billing reconciliation.
• Detect fraud, enforce acceptable use, and prevent service abuse.
• Respond to support tickets and resolve technical incidents.
• Improve product performance, reliability, and security posture.

5. Legal Bases

We process data as needed to perform our contract with you, comply with legal obligations, protect legitimate business interests, and, where applicable, based on your consent.

6. Data Retention

We retain account and operational records for as long as needed to provide the service and meet legal, financial, security, and audit obligations. Support tickets are retained for service quality and compliance, then securely deleted or anonymized according to our retention schedule.

7. Security Controls

Fast VPN applies encryption in transit, role-based access controls, system hardening, and monitored infrastructure to protect data against unauthorized access, alteration, and loss. No online system is fully risk-free, but we maintain layered safeguards aligned with modern security practices.

8. International Transfers

Data may be processed in jurisdictions where our infrastructure or service providers operate. When transfers occur, we use contractual and operational safeguards designed to protect personal information.

9. Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal data, and to object to certain processing activities. To submit a request, contact us at support@fastvpn.app.

10. Children's Privacy

Fast VPN is not directed to children under 13, and we do not knowingly collect personal data from children under 13. If we learn such data has been submitted, we will delete it promptly.

11. Policy Updates

We may update this Privacy Policy to reflect legal, technical, or business changes. Material changes will be posted with an updated effective date on this page.

12. Contact

Privacy inquiries and data rights requests may be sent to support@fastvpn.app.